Speaking and Training Sessions
Here are the most sought after training sessions I deliver. Keep in mind, these are only a sampling. Custom designed sessions are also available. Book me today!
Inquire about my all new sessions
Your Personal GPS...Journey to Success!
The road to sales/customer service success has changed dramatically with the onset of the speed of technology. We have become a society dependent on electronic communication devices. Social media, E-mail, text messaging, IPADS, SMART phones, video conferencing, blackberries, and more...have pretty much taken the place of good old fashioned, face-to-face communication, leading to many interpersonal challenges and miscommunications in today's sales and customer service arena. Yet, studies show face-to-face communication remains the most powerful human interaction. As wonderful as electronic devices are, they can never fully replace the intimacy and immediacy of the human connection.
Come join me and learn how to recalculate your route to sales/customer service with your own personal GPS system to help you navigate your way to personal success!
In this thought provoking session, we will cover proven, practical tips you can incorporate right away such as:
-the 3 traveling companions you must have to accompany you on your journey to sales/customer service success
-the most common roadblocks, detours to avoid on your trip
-how to re-calculate your route to get back on track when you have suffered a setback (flat tire, break-down, overheated engine, ran out of gas!)
-must haves in your road-side sales emergency kit
-planning your rest area stops
- keeping your battery charged
This session is for both Primary and Associate members, and all aspects of management, including service teams!
Own Your Awesome...Delivering Exceptional Customer Service
Exceptional customer service is the key to creating a successful organization during any economic time… but especially during our current challenging economic times. In today’s highly competitive world, the difference between good service and exceptional service is initiative… the ability and most importantly, the willingness to provide each customer with an experience they appreciate and are not expecting. Customers today have more choices, greater demands and higher expectations than ever. It’s no wonder we sometimes feel overwhelmed at the daunting task of providing truly exceptional customer service.
Attend this highly interactive, fun session, and discover:
• The number one reason 80% of customers surveyed in a recent poll gave when asked why they stopped doing business with a company
• The top 6 expectations of today's customer
• 5 steps to implement that deliver amazing service
• The one thing that provokes the strongest positive reaction when customers hear it.. it's priceless!
• The al new Q-Tip strategy to initiate exceptional service
• What Gumby has to do with exceptional service
• How to create value for your customers without spending money
• Conflict resolution solutions
• and many more actionable tips and strategies to implement immediately!
Get ready to: Learn fresh, new customer service skills! Participate in your own attitude makeover! Get a dose of inspiration! Improve your customer and employee retention! And…Increase your bottom line!
This session is geared toward both Primary and Associate members!
On The Telephone, Are You Sending Busy Signals or Leasing Signals?
In this interactive, workshop, we will discuss: ways to establish trust with a future resident by building rapport and using powerful questioning skills on the telephone. We'll also cover the importance of building value, creating urgency on the telephone and tips on how to effectively set more invitations to visit. We will spend time reviewing how to handle the issues of price and specials with tact and professionalism. This workshop will greatly increase your ability to be more comfortable on the telephone and achieve a higher phone to first visit conversion ratios!
Recognize and Resolve Objections!
The dreaded objection! Most salespeople view objections as a roadblock to closing the sale, when the truth is, an objection can be a buying signal if handled properly! In this thought provoking workshop, we’ll identify top objections you hear and struggle with most often during the leasing process. Then, together we ill discuss ways to recognize, handle and respond to these objections effectively and comfortably so you can move on to gaining a commitment from your future
resident and closing more sales!
Closing With Confidence!
Want to close more leases? Today’s future resident is really focused on getting the best value for their money and on making the right decision when looking for their new apartment home. They seek a salesperson who is confident, knowledgeable and an expert in their field. In this energizing workshop, we will discuss the importance of delivering a great first impression, establishing rapport and building trust during the first few minutes of interaction with your future resident. Then, we’ll focus on how to build value with your future resident before selling the special, how to assume the sale, how to gain a commitment for a second visit, and demonstrate closing strategies that you can implement immediately without feeling uncomfortable or too pushy! After attending this workshop, you’ll close more leases!
Stay Connected and Win!
In today's competitive marketplace, future residents are comparison shopping by visiting 5-6 apartment communities during their search for their new apartment home. Therefore, it is vital to keep your community name in front of each apartment shopper that has visited your community. During this informative, fun workshop, we will share examples of tried and true, telephone, written and e-mail strategies to keep you connected to your future resident, such as: how to leave an effective voicemail that generates a return phone call from your future resident, tips on what to do when you have left several voicemails or e-mails and still have not heard back from your future resident, and how to respond to an internet inquiry in a timely, professional manner with a clear objective in mind. After attending this workshop, you’ll return to your community with a toolbox of effective follow up ideas you’ll want to
implement immediately!
Are You A Leader Or A Manager?
One of the biggest challenges facing property management today is effective leadership. What distinguishes a Leader from a Manager? In this highly informational session, participants will take a self-test to identify whether they are currently operating more as a Leader or a Manager, and how that affects their day to day operations and the performance of their teams. We will discuss the key qualities that differentiate a Leader from a Manager and review the three C’s of an effective Leader. Participants will receive tips on how to inspire and coach team performance and learn the secret of WIP!
Lighten Up And Laugh A Little!
Let's face it! One of the biggest challenges confronting all of us in the past year has been the stress we have experienced due to the plunging economy, bleak forecasts and depressing economic outlook! Yikes! It's time to lighten up and laugh a little! In this lighthearted, insightful session, we will explore the healing effects of laughter and mirth both in your professional life as well as your personal life. Studies show that a fun, playful environment produces healthy, happy team players...healthy, happy team players are more productive...and more productive team players produce healthier bottom lines! If you and your team are having fun, chances are they are going to stay longer, work harder, and be more level headed when handling a challenge/crisis. Get ready to relax, LAUGH and have FUN!
Here are the most sought after training sessions I deliver. Keep in mind, these are only a sampling. Custom designed sessions are also available. Book me today!
Inquire about my all new sessions
Your Personal GPS...Journey to Success!
The road to sales/customer service success has changed dramatically with the onset of the speed of technology. We have become a society dependent on electronic communication devices. Social media, E-mail, text messaging, IPADS, SMART phones, video conferencing, blackberries, and more...have pretty much taken the place of good old fashioned, face-to-face communication, leading to many interpersonal challenges and miscommunications in today's sales and customer service arena. Yet, studies show face-to-face communication remains the most powerful human interaction. As wonderful as electronic devices are, they can never fully replace the intimacy and immediacy of the human connection.
Come join me and learn how to recalculate your route to sales/customer service with your own personal GPS system to help you navigate your way to personal success!
In this thought provoking session, we will cover proven, practical tips you can incorporate right away such as:
-the 3 traveling companions you must have to accompany you on your journey to sales/customer service success
-the most common roadblocks, detours to avoid on your trip
-how to re-calculate your route to get back on track when you have suffered a setback (flat tire, break-down, overheated engine, ran out of gas!)
-must haves in your road-side sales emergency kit
-planning your rest area stops
- keeping your battery charged
This session is for both Primary and Associate members, and all aspects of management, including service teams!
Own Your Awesome...Delivering Exceptional Customer Service
Exceptional customer service is the key to creating a successful organization during any economic time… but especially during our current challenging economic times. In today’s highly competitive world, the difference between good service and exceptional service is initiative… the ability and most importantly, the willingness to provide each customer with an experience they appreciate and are not expecting. Customers today have more choices, greater demands and higher expectations than ever. It’s no wonder we sometimes feel overwhelmed at the daunting task of providing truly exceptional customer service.
Attend this highly interactive, fun session, and discover:
• The number one reason 80% of customers surveyed in a recent poll gave when asked why they stopped doing business with a company
• The top 6 expectations of today's customer
• 5 steps to implement that deliver amazing service
• The one thing that provokes the strongest positive reaction when customers hear it.. it's priceless!
• The al new Q-Tip strategy to initiate exceptional service
• What Gumby has to do with exceptional service
• How to create value for your customers without spending money
• Conflict resolution solutions
• and many more actionable tips and strategies to implement immediately!
Get ready to: Learn fresh, new customer service skills! Participate in your own attitude makeover! Get a dose of inspiration! Improve your customer and employee retention! And…Increase your bottom line!
This session is geared toward both Primary and Associate members!
On The Telephone, Are You Sending Busy Signals or Leasing Signals?
In this interactive, workshop, we will discuss: ways to establish trust with a future resident by building rapport and using powerful questioning skills on the telephone. We'll also cover the importance of building value, creating urgency on the telephone and tips on how to effectively set more invitations to visit. We will spend time reviewing how to handle the issues of price and specials with tact and professionalism. This workshop will greatly increase your ability to be more comfortable on the telephone and achieve a higher phone to first visit conversion ratios!
Recognize and Resolve Objections!
The dreaded objection! Most salespeople view objections as a roadblock to closing the sale, when the truth is, an objection can be a buying signal if handled properly! In this thought provoking workshop, we’ll identify top objections you hear and struggle with most often during the leasing process. Then, together we ill discuss ways to recognize, handle and respond to these objections effectively and comfortably so you can move on to gaining a commitment from your future
resident and closing more sales!
Closing With Confidence!
Want to close more leases? Today’s future resident is really focused on getting the best value for their money and on making the right decision when looking for their new apartment home. They seek a salesperson who is confident, knowledgeable and an expert in their field. In this energizing workshop, we will discuss the importance of delivering a great first impression, establishing rapport and building trust during the first few minutes of interaction with your future resident. Then, we’ll focus on how to build value with your future resident before selling the special, how to assume the sale, how to gain a commitment for a second visit, and demonstrate closing strategies that you can implement immediately without feeling uncomfortable or too pushy! After attending this workshop, you’ll close more leases!
Stay Connected and Win!
In today's competitive marketplace, future residents are comparison shopping by visiting 5-6 apartment communities during their search for their new apartment home. Therefore, it is vital to keep your community name in front of each apartment shopper that has visited your community. During this informative, fun workshop, we will share examples of tried and true, telephone, written and e-mail strategies to keep you connected to your future resident, such as: how to leave an effective voicemail that generates a return phone call from your future resident, tips on what to do when you have left several voicemails or e-mails and still have not heard back from your future resident, and how to respond to an internet inquiry in a timely, professional manner with a clear objective in mind. After attending this workshop, you’ll return to your community with a toolbox of effective follow up ideas you’ll want to
implement immediately!
Are You A Leader Or A Manager?
One of the biggest challenges facing property management today is effective leadership. What distinguishes a Leader from a Manager? In this highly informational session, participants will take a self-test to identify whether they are currently operating more as a Leader or a Manager, and how that affects their day to day operations and the performance of their teams. We will discuss the key qualities that differentiate a Leader from a Manager and review the three C’s of an effective Leader. Participants will receive tips on how to inspire and coach team performance and learn the secret of WIP!
Lighten Up And Laugh A Little!
Let's face it! One of the biggest challenges confronting all of us in the past year has been the stress we have experienced due to the plunging economy, bleak forecasts and depressing economic outlook! Yikes! It's time to lighten up and laugh a little! In this lighthearted, insightful session, we will explore the healing effects of laughter and mirth both in your professional life as well as your personal life. Studies show that a fun, playful environment produces healthy, happy team players...healthy, happy team players are more productive...and more productive team players produce healthier bottom lines! If you and your team are having fun, chances are they are going to stay longer, work harder, and be more level headed when handling a challenge/crisis. Get ready to relax, LAUGH and have FUN!